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Home My WebLink About09-21-26 GREATER ROANOKE TRANSIT COMPANY BOARD OF DIRECTORS September 14, 2026 Joseph L. Cobb, President, and Members of the Greater Roanoke Transit Company Board of Directors Dear President Cobb and Members of the Board: The regular meeting of the Greater Roanoke Transit Company Board of Directors will be held on Monday, September 21 at 12:30 p.m., in the HR Learning Center, 3rd Floor North, Room 309, Noel C. Taylor Municipal Building, 215 Church Avenue, SW. Sincerely, ece is T. Webb Assistant Secretary c: Valmarie Turner, City Manager Lavar Youmans, Assistant City Manager Laura M. Carini, General Counsel, GRTC Troy A. Harmon, Municipal Auditor Kevin Price, General Manager, Valley Metro Ron Parker, Assistant General Manager, Valley Metro GREATER ROANOKE TRANSIT COMPANY BOARD OF DIRECTORS Monday, September 21, 2026 12:30 P.M. HR Learning Center 3rd Floor North ROOM 309 AGENDA 1. Call to Order— Roll Call. Director Michalski-Karney was absent. 2. Approval of Minutes: Regular meeting of GRTC held on Monday, July 20, 2026. Without objection, the reading of the Minutes was dispensed with and approved. 3. Reports of Officers: a. General Manager- Management Update: 1. Try Transit Week 2. TPAC Meeting Update 3. Art by Bus Event 4. Walmart Bus Shelter/Stop 5. GRTC Ridership Update Without objection,the Management Update was received and filed. 4. GRTC Financial Report. Without objection, the Financial Report was received and filed. 5. Other Business. Mayor Cobb mentioned that October 1 -8,2026 was the Week Without Driving and encouraged everyone to consider transit and other modes of transportation. 6. Next Meeting: Monday, November 16,2026, at 12:30 p.m., in the HR Learning Center. 7. Adjourn. 1:19 p.m. Aggiall!'„ Greater Roanoke Transit Company(GRTC) Board of Directors Meeting Management Update September 21, 2026 Planning and Special Projects Try Transit Week—September 14—18, 2026 Try Transit Week is an annual event in Virginia, organized by the Virginia Department of Rail and Public Transportation (DRPT). In 2026, it took place from September 14-18.Valley Metro was a participant, as were other transit agencies throughout the state.Through the ConnectingVA app, DRPT held Try Transit Week regional/local contests to encourage the public to ride transit and to record their transit trips in the ConnectingVA app for chances to win local transit prizes.This year as part of the statewide celebration,Valley Metro will be offering one 31-day pass or a MetroFLX 5-ride pack as a prize. TPAC Meeting Update On August 13, 2026,TPAC held a virtual meeting via Zoom Meeting. New member introductions, bus shelters, bus stops,transit ridership updates, and follow-up items were the primary topics discussed. Staff also responded to questions from TPAC members. GRTC Director Karen Michalski-Karney was present for the meeting. Minutes from the August 13, 2026, meeting is included in the GRTC Board Packet. Art by Bus Event The 2026 Art by Bus project will be celebrated on September 30, 2026 at the Third Street Station passenger waiting area.The event will begin at 10:30am.The official release of the chapbook The Bus Goes on Green: From Atom to Atmosphere by local poet Chanlee Luu, our 2026 Writer by Bus, and the newly wrapped bus, showcasing Lucinda Rowe's artwork Stronger Together, a mural from the Walls that Unite in Grandin Village. Walmart Bus Shelter/Stop The Walmart transit stop and shelter officially opened on August 24, 2026.This important project has been a nearly two-decade old endeavor, and the completion of this bus stop improvement has been well received by transit staff and passengers. To date,there have been no safety or service-related incidents at the new location. Ridership at the new location has increased slightly. f Greater Roanoke Transit Company P.O.Box 13247 Roanoke,Virginia 24032 Phone:(540)982-0305 Fax:(540)982-2703 www.valleymetro.com GRTC Ridership Update FY2026 July August September October November December January February March April May June YearTotal City Routes 100,603 100,603 Smart Way-Base 3,010 3,010 Smart Way-Amtrak 221 221 Smart Way Express 1,092 1,092 Star Line Trolley 5,229 5,229 STAR 8,155 8,155 MetroFLX 1,728 1,728 Total 120,038 0 0 0 0 0 0 0 0 0 0 0 120,038 YTD Total 120,038 0 0 0 0 0 0 0 0 0 0 FY2025 July August September October November December January February March April May June Year Total City Routes 108,763 112,615 103,468 118,880 106,260 97,756 95,917 84,954 92,131 103,398 100,004 95,190 1,219,336 Smart Way-Base 2,906 3,771 3,577 4,327 3,599 4,069 3,286 3,052 3,795 3,967 3,861 2,941 43,151 Smart Way-Amtrak 689 638 754 642 887 614 291 562 517 904 785 424 7,707 Smart Way Express 1,597 1,796 1,548 2,233 1,677 1,082 1,305 1,726 1,526 2,333 1,183 950 18,956 Star Line Trolley 5,372 5,585 5,289 5,934 5,248 5,073 5,031 4,957 5,428 5,902 5,500 5,103 64,422 STAR 7,016 7,150 7,852 7,803 7,504 6,456 6,339 6,220 7,252 8,167 6,800 7,424 85,983 MetroFLX 1,066 1,180 1,316 1,285 1,453 1,361 1,457 1,445 1,475 1,812 1,502 1,525 16,877 Total 127,409 132,735 123,804 141,104 126,628 116,411 113,626 102,916 112,124 126,483 119,635 113,557 1,456,432 YTD Total 127,409 260,144 383,948 525,052 651,680 768,091 881,717 984,633 1,096,757 1,223,240 1,342,875 1,456,432 FY2024 July August September October November December January February March April May June Year Total City Routes 90,824 101,999 93,429 97,155 97,893 97,679 92,928 103,864 98,019 105,396 108,287 101,320 1,188,793 Smart Way-Base 2,641 4,202 2,816 2,578 3,718 2,242 884 806 895 2,170 3,700 3,038 29,690 Smart Way-Amtrak 586 877 955 1,258 1,264 942 579 442 503 694 864 408 9,372 Smart Way Express 851 1,115 1,294 2,350 2,053 1,188 1,835 2,295 1,891 1,860 1,257 1,656 19,645 Star Line Trolley 4,979 5,401 4,825 5,311 4,905 3,915 4,928 5,173 5,046 5,440 5,417 5,004 60,344 STAR 6,196 6,969 6,608 7,004 7,092 6,652 6,508 7,363 7,025 7,586 7,396 6,746 83,145 MetroFLX 20 743 802 922 1,073 1,199 4,759 Total 106,077 120,563 109,927 115,656 116,925 112,618 107,682 120,686 114,181 124,068 127,994 119,371 1,395,748 YTD Total 106,077 226,640 336,567 452,223 569,148 681,766 789,448 910,134 1,024,315 1,148,383 1,276,377 1,395,7481 Key. L. Price G neral Manager Copy: Vice President of Operations Assistant Vice President of Operations Treasurer Secretary GRTC General Counsel Municipal Auditor Greater Roanoke Transit Company P.O.Box 13247 Roanoke,Virginia 24032 Phone:(540)982-0305 Fax:(540)982-2703 www.valleymetro.com 1108 Campbell Ave SE Roanoke, VA 24013 lay=MeV P : 540-982-2222/ F : 540 982 2703 www.valleymetro.com TPAC Meeting Notes from August 13,2026 August 13, 2026-6:30pm Virtual Meeting 1. Welcome/Roll Call/Introductions TYnC Memher Present Joshua(Josh) Keith X Daniel McCulloch X Ginny Pannabecker X Alison Stinnette X Sharon Fritz X Cole Kiester Vacant Vacant GM(' William Long X Ron Parker X GR I-C Board Vivian Sanchez-Jones X o a. TPAC member introductions o b. TPAC history,purpose, and planning documents • Established 2019 for riders representing localities (Roanoke City, Salem,Vinton)to "...provide advice and recommendations to the GRTC Board of Directors on transit service, facilities,plans and policies that are specific to GRTC."TPAC is for passengers to share perspectives • Charter • Officers • GRTC Board meetings • Question: Are GRTC and Valley Metro the same thing? • Yes • This is our first meeting w/out 4 members who rolled off at end of last year • We need to identify Officers • Chair • Vice Chair • Secretary (Ginny) • Think about if you'd like to self-nominate or nominate someone for Chair or Vice Chair Page 1 1108 Campbell Ave SE Roanoke, VA 24013 tics Hey P : 540-982-2222/ F : 540 982 2703 miekihrcs www.valleymetro.com 2. GRTC Updates o a. Stops/shelters • Walmart at Valley View—New Shelters are up! Route 11 (end) and Route 12 stop • Aug 21, 10am- Celebration event! Just got an email a few hours ago • IN SERVICE Aug 24! • Has been posted on FaceBook • All are welcome to join • Everyone is very excited about this update - important to riders o b. Routes/schedules • Intersection of Riverland and Garden City Boulevard is open. The bus route is back in service. • Riverland Road is still closed- for about 300 days (since April),until around Feb/ Mar if all goes as planned. • Wasena Bridge closure is wrapping up • Bus 61, 62 have extensive detour due to this -has been this way for—2 years • Once the bridge reopens these will go back to prior routes • Apperson is open but so tight it creates issues -Route 91/92 related detour • Question about updates on construction on Belleview by Roanoke Memorial Hospital -Route 51 • William tried to find info from the hospital about updates on construction, but hasn't yet • Ron noted they will try to find out more from Carilion ahead of the next TPAC meeting • Question about a detour for Route 45 in Vinton where it comes up aside or behind Carilion instead of usual location- not a big deal, but wondering about timeline for this • Ron-yes, detouring around hotel construction • TPAC Vinton representative spoke to Nathan McClone (?) and understands there is a$3 million grant to make Vinton pedestrian-friendly, so 2 streets will lower speeds o c. Ridership reports • Ridership reports from February -July 2026 • Fixed Route Ridership is mostly higher • Star Line Trolley Ridership was lower Feb-May, a bit higher Jun-Jul • William provided an overview of what MetroFlex is - from Mon-Sun late night and Sundays -has become quite popular,especially on Sundays • Has been in operation for 3 years • If you see a RADAR bus dring the week day, that is the STAR service - para transit • RADAR bus after 8:45pm or on Sunday,that is MetroFlex; same fare as regular bus • MetroFlex and RADAR o You do need exact change for the fare because they do not have fare boxes Page 2 1108 Campbell Ave SE Roanoke, VA 24013 Win 11ey P : 540-982-2222 / F : 540 982 2703 MOIlleihrOD www.valleymetro.com o There are single ride passes you can purchase to use at the 3rd st station customer service center o Ron: someone came last week and bought 20 tickets -works late and 1 uber ride = $23 for him so MetroFlex is a great opportunity for him • You can get a MetroFelx Ride from anywhere in Roanoke City, Vinton, Salem, or w/in 3/4 of a mile of a regular bus route o e. Follow-up items • You may have seen on FaceBook or on the website- William made more of an effort to advertise the meeting and provide options for people to join in the future • Other communications notes: • Put info about TPAC on the website for people to have access to it(charter, meeting schedule, meeting link or method to get it,meeting minutes (or link to GRTC minute)) • App, VMGO has push notifications to get push notifications or alerts of various things o Very important for weather alerts like snow routes, etc. 3. TPAC Members -Questions/Comments o One member has used MetroFlex- sometimes he is the only one in the MetroFlex van at the time. Recently switched to biking - easier for him,but interested in ways to improve efficiency for MetroFlex. o Also interested in the plans noted in the Transit Strategic Plan to provide MetroFlex as an option in the early mornings as well—what is the status of this? • William- some of the surveys TSP was based on were hospital workers -this was a big request • Ron-need to have info included in planning docs,to have enough drivers, vehicles, ++; not all items noted as planned for 2026 will be able to happen in 2026, but may be something Valley Metro can plan towards in 2028-ish o We're still in the shorterm planning,right? • Yes,that's right(Ron) • Ron: and sometimes depending on funding longterm some goals may move to short term and vice versa • Ron: RADAR is for anyone with disabilities and using RADAR service buses, drivers, staff, and system for MetroFLX is useful because they already know a lot about areas of the city and best places to wait with good lighting, etc. • Ron: when you call and schedule a ride with MetroFLX,they'll group rides by people riding at the same time around the same place;might pick up many people from the hospital, from the mall around 9pm,rides for Sunday morning to church. Best to schedule at least 24 hrs in advance,but you can book up to 2 weeks out, and there are some subscription services you an use for regular reocurring rides you need. Their system keeps track of all the rides and provides data. • RADAR=public ADA service • STAR service is ADA free service for pre-certified individuals • RADAR is investigating technology for accepting payments beyond cash • There's a website you can book your rides on too • Ron:yes and they have a new app out Page 3 1108 Campbell Ave SE Roanoke, VA 24013 �/a�1ey P : 540-982-2222/ F : 540 982 2703 www.valleymetro.com • Note: See the app called"CTS Trip Portal" on the MetroFLX webpage (scroll down to the bottom where it says, "Download the Trip Portal app.") o Questions about Transit Strategic Plan(TSP) ■ What is the current ETA for early morning MetroFLX-TSP - Improvements -Page 159? • Timing not addresses specifically, some reference to this earlier that this may not happen in 2026 and may move to more around 2028. • Additional notes: Still in the planning document phase -no commitment for this yet; still doing studies to see what businesses/ locations/needs are there, similar to MetroFLX to not have empty buses • Comment from Alison with Regional Commission: The Regional commission is working with RADAR to analyze services b/c they also provide regional services • There was a survey before about needs for ... MetroFlx morning service. What else does VM need to work on this?What other data is VM looking for? o Ron: Wanting to hear from more than those who are riding the bus, also looking into what people need who are NOT currently riding; see where those trips originate and where they go -that ebbs and flows of ridership match; think there is a pretty good service of 8 MetroFLX buses, don't have a lot of turn downs except peak times like 11pm on some weeknights and Sunday mornings - finding out where those are to better meet ■ What is the status of Mobile Ticketing(goal FY26) and New Fare Boxes (goal FY27) -Page 153 of TSP • Ron: Looking into these- doing studies, a lot of people very dependent on cash and others who want to use their phone -want to respond to both needs for riders. o Looking at technology to get here. o New options VM is preparing for: • Refillable cards (refill online or at kiosk/station) • Mobile phone app payment option o When you put in new fare boxes to collect the fare via mobile phone app payment, it relies on a wireless infrastructure,real time info about where hot spots are for cell services to ensure mobile ticketing will work(reliable coverage) -have identified these • Note: but perhaps are still identifying more? o ETA- getting really good AVL (?) info back from the buses Page 4 1108 Campbell Ave SE Roanoke, VA 24013 WIC■11E`y P : 540-982-2222 / F : 540 982 2703 www.valleymetro.com • At the July GRTC Board meeting they discussed a 5-year capital plan that included Mobile Ticketing and New Fare Boxes happening in FY28,which is much later than we were expecting to see them or than is shown in the plan o A city representative (Turner)noted that local money might not be ready on the right timeline and she said what would happen, and Kevin Price, Director of Valley Metro, said that VM would delay these improvements until local funding it's ready o Riders really want to see these items prioritized—can VM earmark state and federal funds for this to ensure they happen and/or do we need to ensure the city prioritizes funding these? o How can TPAC members help?Who could we best reach out to to advocate for funding for this? City Council members?We really think this would improve the transit experience overall leading to more usage and more funding. • TSP page 157 describes an option to apply for TRIP funding -how did that go? • Ron: Yes, VM is applying for some TRIP grants and will receive some. These funds will help fund Smartway Services, for example • It sounds like a lot of goals or most goals are being pushed forward. Is the Valley View stop the only goal that the budget has achieved?What is the budget being used for? • Alison with the Regional Commission shared message in chat: I am happy to discuss the transit funding from our side. We manage the Transportation Improvement Program (TIP), and that highlights a lot of the federal funding for Transit that might help bigger picture. I don't think we've had super granular updates based on the budget in these meetings,but could be something to consider to add when there are big changes. o Our website - RVARC I Roanoke Valley-Alleghany Regional Commission • RVARC I Transportation Improvement Program (TIP) • RVTPO-FFY27-30-TIP-Final.pdf(p16): DRPT - Virginia Department of Rail and Public Transportation • Grant's mentioned in meeting: Transit Ridership Incentive Program (TRIP) - DRPT Making Efficient and Responsible Investments in Transit(MERIT) - DRPT • RON o Gas increases are impacting funding and what they can do Page 5 1108 Campbell Ave SE Roanoke, VA 24013 11/plley P : 540-982-2222/ F : 540 982 2703 INOlleitrCP www.valleymetro.com o Parts (gasket example) are raising a lot in transportation— when COVID happened, a lot of companies slowed down, now they're starting to speed back up; but some companies like Amazon+have bought a lot of vans etc of a certain type and that has changed the demand for parts++ Supply is less, demand is higher in some cases • Vivian- Ron,which part went from$25 to $250? • Ron-part with a Y shape - connector—was $25, now over $290—issue for transportation industry overall o Choosing Officers • William: Do we want to wait for the next meeting? So everyone has some time to think about it?Or, if everyone feels comfortable right now, William is happy to nominate a chair who would work with William to create the agenda and facilitate the next meeting • Discussion result: all agreed that everyone will read(or re-read the charter) and we will decide on officers at the next meeting o What is the best way to include Action/Discussion items in TPAC minutes that are for GRTC Board to address/discuss? • Secretary: For example, in the June meetings, I included a list at the end (after the word `adjourned),but I'm now realizing,they didn't get included in the official minutes shared with the Board and the Board appears not to have discussed them-maybe it wasn't clear they were for the board. • Discussed: for future-have a Follow Up Items section at the top of the Minutes. Also, per the Charter these usually come from the Chair to the Board. • Valley Metro staff(William)packages all this in the Board's documents for the meeting. o For a Bus Drivers Representative on TPAC—what procedure should we follow? • Who may submit nominations(can TPAC members or public riders submit nominations, for example?) and how can they do so? • How does the GRTC Board review nominations and what is their selection criteria and method? • Ron-they'll get back to us about what they would look like at the next meeting and provide some updates B. Closing: o Ron- Thank you, Vivian, for joining from the board-that's an important connection, thank you, and thank you to new TPAC members and for doing homework before the meeting. o Events coming up - shared in chat: • Alison: Try Transit Week is Sep 14-19 - https://rvarc.org/wp- content/uploads/2026/08/Try-Transit-Together-Flyer.pdf for anyone wanting to share this effort we are doing at our org. Page 6 1108 Campbell Ave SE Roanoke, VA 24013 Wadley P : 540-982-2222/ F : 540 982 2703 www.valleymetro.com ■ Ginny:National event started by America Walks https://weekwithoutdriving.orgi— supported by BRRAG Week without Driving Oct 1-8 c. 4.Next Meeting—October 8 at 6:30PM o a. 2026 Schedule D. 5. Adjourn GRTC Board information or action requested prior to next TPAC meeting(October 8, 2026) • From August 2026: o (Also from June): We would like to understand the process for nominations and selection of an Operator Representative for the TPAC. What procedures should we follow? • Who may submit nominations (can TPAC members or public riders submit nominations, for example?) and how can they do so? • How does the GRTC Board review nominations and what is their selection criteria and method? • From June 2026: o What are the additional methods (besides the Valley Metro website) that are being used or will be used soon to advertise TPAC meetings to the public, and to communicate how the public can attend? • From April 2026 o How is the GRTC board lobbying the city for better sidewalks around bus stops? Bus stops should be top priority for sidewalk construction, since we know that people must walk to and from the bus stop. o What is the GRTC board is doing to recruit more bus drivers? o Is increasing ridership is something Valley Metro is tasked with doing,or whether we are content with our current numbers? If increasing ridership is a goal, we are curious about current plans for publicity and for making ticket acquisition easier. If it is not a goal,we are curious why not. • From February 2026: o What can be done about prioritizing snow clearing at bus stops? Could Roanoke, Salem, and Vinton please prioritize enforcement of the shoveling ordinance,particularly at the top 15-20 most used stops? o TPAC is ready to serve as public feedback. Please use us! We can give feedback about new designs planned for the bus stop signs to be put up all around the system. Valley Metro information or action requested prior to next TPAC meeting(October 8, 2026) • Updates on Route 51 detour(Carilion Roanoke Memorial Hospital) construction—get timeline info from the hospital • What is the status of New Bus Stop Signs?(FY26 goal)? (TSP p153, Table 4-5) Page 7 1108 Campbell Ave SE Roanoke, VA 24013 A/a��@y P : 540-982-22221 F : 540 982 2703 IMIerlhra, www.valleymetro.com TPAC members information or action requested prior to next TPAC meeting (October 8, 2026) • Read the charter • We will select Chair and Vice Chair officers at the next meeting. Think about if you'd like to self-nominate or nominate someone else on the committee for the TPAC Chair or Vice Chair officer positions • Share info about VM, GRTC, TPAC and meetings with your fellow riders and community members Page 8 m co e S.l D O O O nni O d m O Z O > O C v 0 d a 3.n MI C1 —I rt 0. a a •D a a s 2 7 0 -1 (D B S rt •=i DI D• (D -, N 0 f�D (rD �D (�D i rt rt N V Ort O ~' S 7' .0+ CM r_ Dr O (D 7 N fpil A. F4.) F+ rt rt N r�r N al r_1.. fp p1 w n N CA u, a1 fin I p In p a s �. 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